Q: When is my rent considered late?

    A: All rents are to be submitted for payment no later than the 1st of each month. If payment is not received by the 5th day of the month, then a late charge based on the amount stated in your lease is imposed.

Q: Who do I call if something in my building/apartment needs to be repaired?

    A: Please contact your building manager or call us directly at (415) 421-2877.

Q: Who do I call if I am locked out of my building/apartment?

    A: We are not responsible for any tenant lock-outs. If the manager of your building is not available, it is up to the tenant to call a locksmith and gain entrance to his/her apartment at their own expense. We suggest leaving a spare key with a trustworthy friend or neighbor in case of a lock-out situation. Finally, if a new lock is installed a copy of the key MUST be provided to our office or building manager.

Q: Who do I contact to register a complaint?

    A: You may always submit a written complaint to us on-line at info@pontarrealestate.com or call us during normal office hours at (415) 421-2877.

Q: What do I need to do if I plan on moving out?

    A: There are several things a tenant needs to undertake if he/she plans to move out: 1. Submit a 30-day notice in writing to our offices in addition to a phone call. 2. Submit a forwarding address and contact information. 3. Disconnect all services & utilities in tenant’s name. 4. File a “Forwarding Address” with US Postal Service for personal mail. 5. Remove all personal articles from apartment and thoroughly clean the unit. The unit should be left in the exact same condition it was rented in. Any damage inflicted upon the apartment will be deducted out of the renter’s security deposit. 6. Tenant is responsible for last month’s rent and any additional rent if breaking the terms of the lease early. 7. Do not sublet or allow a friend or family member to assume lease or residence. They will not be recognized as a legal tenant and be asked to leave immediately if not evicted.

Q: What can I do to help maintain my residence?

    A: It is always appreciated when renters take an active interest in upkeep of a property. Properly disposing of trash, breaking down oversize boxes, recycling and cleaning up after oneself is greatly appreciated in common areas. Also, alerting the building manager of any dangerous set-ups or suspicious activity is always appreciated and helpful.

Q: What is the best way to find an apartment just right for me?

    A: Call our office or check the available listings page. Depending on market conditions we offer many rentals in a variety of neighborhoods.

Q: How much is the security deposit for a unit?

    A: Each Owner determines their own deposit amount. An Owner can charge up to 3 months rent on an unfurnished unit. We do not usually require this amount. Many of our Clients collect a flat $1000.00 along with the first months rent.

Q: I have a pet, are there any units that take cats and dogs?

    A: It is more difficult to find a unit that will take a pet. However, we do
    have many that accept pets with an additional deposit of $500.00-$1000.00.

Q: Will my rent be raised each year?

    A: The SF Rent board publishes the allowable increase each December for the following March 1st increase date. Some landlords will take this increase annually and some will “bank” the increase and save them for another year. Depending on the market conditions and your rental rate.