Q: Who do I call if I am locked out of my building/apartment?
A: We are not responsible for any tenant lock-outs. If the manager of your building is not available, it is up to the tenant to call a locksmith and gain entrance to his/her apartment at their own expense. We suggest leaving a spare key with a trustworthy friend or neighbor in case of a lock-out situation. Finally, if a new lock is installed a copy of the key MUST be provided to our office or building manager.
Q: Who do I contact to register a complaint?
A: You may always submit a written complaint to us on-line at info@pontarrealestate.com or call us during normal office hours at (415) 421-2877.
Q: What do I need to do if I plan on moving out?
A: There are several things a tenant needs to undertake if he/she plans to move out: 1. Submit a 30-day notice in writing to our offices in addition to a phone call. 2. Submit a forwarding address and contact information. 3. Disconnect all services & utilities in tenant’s name. 4. File a “Forwarding Address” with US Postal Service for personal mail. 5. Remove all personal articles from apartment and thoroughly clean the unit. The unit should be left in the exact same condition it was rented in. Any damage inflicted upon the apartment will be deducted out of the renter’s security deposit. 6. Tenant is responsible for last month’s rent and any additional rent if breaking the terms of the lease early. 7. Do not sublet or allow a friend or family member to assume lease or residence. They will not be recognized as a legal tenant and be asked to leave immediately if not evicted.